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Service Bureau Selection and Management

Choosing the right service bureau is critical to the success of your outsourced teleservices program. In many cases, the person answering the phone, or making a phone call on your behalf is the first and only contact your company has with a customer or prospect.

Kowal & Associates has managed a wide variety of call center service providers and has extensive experience in both single and multi-provider environments. Some of the service bureaus we’ve worked with include:

Advanced Telecom Gannett Scherer Communication
APAC ICT Group Sitel Corporation
AT&T Transtech ITI Telemarketing Telemark/USA Direct
Call Interactive Precision Response Corporation Telespectrum Worldwide
Catalog Resources Inc. Protocol Communications West Teleservices
Convergys RMH Telemarketing  
EDS Ron Weber Associates  

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