Kowal Associates, Inc.
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Services and Capabilities

CRM Consulting
Adopting a Customer/Prospect Relationship Management strategy is an on-going process that begins with setting expectations and continues through design, implementation, and evaluation. We help clients design and implement systems that turn call centers into relationship-building assets.
Regular monitoring with an independent, objective viewpoint.
Choosing the right service bureau is critical to the success of your program. In many cases, the person answering the phone — or making a phone call on your behalf — is the first and only contact your company has with a customer or prospect.

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Send mail to marketing@kowalinc.com or call 617-577-0700