Customers Empowered to Access Kowal Associates' Consulting Services
Kowal Associates, Inc., a leading Customer Relationship Management
(CRM) consulting services company located in Boston, MA, has joined
forces with e-talk Corporation, the leading provider of recording
and performance management solutions for call centers, to introduce
the "Performance Partners" program. With this program,
Kowal's superior call-center consulting expertise is readily available
to e-talk customers to educate them on how to maximize e-talk's
Together with other independent consulting companies, Kowal Associates
has joined in the Performance Partners program to help ensure that
e-talk customers receive the maximum benefits from their technology.
The Performance Partners program gives e-talk customers the opportunity
to work with leading call center consultants skilled in all facets
of call center management, including quality and performance improvement
In the program, companies that purchase e-talk technology can receive
credits toward the purchase of services from any certified e-talk
partner, such as Kowal Associates. Companies affiliated with the
Performance Partners program have special expertise with e-talk's
products, including P&Q Review, an enterprise-wide performance
management system; AutoQuality®, a recording platform for quality
monitoring, logging and on-demand recording and JASS, a job
applicant screening simulator.
"Because of Performance Partners, we'll be able to help more
individual call centers set benchmarks for quality and productivity,
increase efficiency, and enhance training," said Paul Kowal,
president of Kowal Associates. "We're very pleased to work
with e-talk, the company that sets the standard for high-quality
call center technology."
About Kowal Associates: Kowal Associates specializes in the design,
integration and management of in-house and outsourced teleservices.
These services include service bureau selection, program management,
and operations consulting. Kowal also provides client management
of customer service, consumer affairs, and fulfillment operations.
The company is known for its work in highly regulated and sensitive
Kowal Associates is considered by clients to be an integral part
of their marketing team, providing everything from strategic planning
to recommending and training customer service representatives to
managing a client marketing program's day-to-day operations. Kowal's
client support philosophy is to keep abreast of changes that affect
client industries, competitors and most importantly the customer.
Kowal also educates clients about current and cutting-edge technologies,
such as speech recognition software and e-care applications.
Kowal Associates is a leading Customer Relationship Management
consulting firm focused on the design, integration and management
of in-house and outsourced teleservices. Their clients have included
Pepsi-Cola, IBM, Procter & Gamble and Experian. For more information,
call or write to: Kowal Associates, 7 Faneuil Hall Market, Boston,
MA 02109-1649; call (617) 521-9000; fax (617) 521-9010; or email:
email@example.com. Please visit Kowal's Web site at www.kowalassociates.com.
About e-talk: With a documented market share of approximately 60%*,
e-talk, formerly Teknekron Infoswitch, is the leading provider of
recording and performance management solutions for call centers.
e-talk has a global distribution network, and a national support
and training organization devoted to helping its customers get the
most from their monitoring and recording systems. The company is
headquartered in Irving, Texas. For more information on e-talk products
and services, call 1-800-835-6357, send e-mail to firstname.lastname@example.org
or visit e-talk's web site, www.e-talkcorp.com.
*Frost and Sullivan, 1999