Kowal & Associates In
Enormous Cost Savings,
Customer Satisfaction of Speech Recognition
- The pros and cons of speech recognition vs.
traditional interactive voice response (IVR) were discussed at
the Direct Marketing Association Telephone Marketing Conference
in West Palm Beach, FL.
Kowal & Associates, announces
its new "CCMonitoring" program
- An exclusive contact
(call) center monitoring plan that helps companies analyze and
track the effectiveness of their contact center programs.
Kowal & Associates, Inc., joins
- e-talk Corporation (formerly Teknekron Infoswitch)
is partnering with six of the nation's top call center experts
to offer e-talk customers unequaled expertise for maximizing call
center customer service and productivity.