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Kowal & Associates In the News

Speech Recognition

Enormous Cost Savings, 
Customer Satisfaction of Speech Recognition

  • The pros and cons of speech recognition vs. traditional interactive voice response (IVR) were discussed at the Direct Marketing Association Telephone Marketing Conference in West Palm Beach, FL. 
CCMonitoring

Kowal & Associates, announces its new "CCMonitoring" program

  • An exclusive contact (call) center monitoring plan that helps companies analyze and track the effectiveness of their contact center programs.
E-Talk

Kowal & Associates, Inc., joins forces with 
e-talk Corporation

  • e-talk Corporation (formerly Teknekron Infoswitch) is partnering with six of the nation's top call center experts to offer e-talk customers unequaled expertise for maximizing call center customer service and productivity.

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